If there is no confirmation of postage within 24 hours of receiving the invoice, please report it to your guardian.
The customer has the right to return the goods without giving any reason within 14 days.
Please submit your complaint to the regional supervisor on the form below:
Sale manager decides on the next steps. This may include sending back the goods.
There are several possible actions that we take after the complaint is positively considered:
INFORMATION ABOUT COMPLAINTS RELATING TO A FAILURE IN THE SHIPMENT
After unpacking the package, please verify that there is no lack or excess in the goods. In case of irregularities, please contact the regional supervisor.
INFORMATION ON COURIER COMPLAINTS (damaged package, delayed package, no shipment)
We work with 4 courier companies: GLS, Raben, Fedex, Geis. Each of our shipments is insured.
Please check the parcels in the presence of the courier. If there is any doubt, write down a complaint protocol. In the event of irregularities, there is 14 days for a courier complaint.
All documentation related to the complaint — e.g. a courier complaint protocol, photos, Tegro complaint form should be delivered to the regional Tegro supervisor.